Clear Standards. Shared Responsibility.

Queen Mode is operated by Sports And Fitness Experts, ABN 63 285 280 850. This policy suite supports a safe, respectful, inclusive and professional youth-development environment.

The documents are intended to operate in Western Australia and must be applied consistently with applicable Western Australian and Commonwealth laws, regulations and safeguarding obligations.

In the current static phase, forms validate and support local print/save but do not transmit or store information.

Codes of conduct

Queens’ Code

Behaviour standards expected of every Queen, how breaches are handled and the leadership standard Queens are held to.

Confirmed

Parent or Guardian Code of Conduct

Conduct expected of Parents and Guardians, how to raise concerns, and the acknowledgement families sign.

Confirmed

Safeguarding and safety

Child Safety & Wellbeing

The operator’s commitment to child safety, safeguarding principles, professional boundaries and how concerns are handled.

Confirmed

Staff and Coach Code of Conduct

Professional, safeguarding, physical-contact and accountability standards for Queen Mode staff and Coaches.

Confirmed

Emergency & Incident Response Procedure

Immediate response steps, serious-incident handling, documentation and review after an incident.

Confirmed

Risk Management Procedure

The risk management cycle, common risk areas and the session controls Coaches apply.

Confirmed

Program operation

Queen Mode Standards & Promise

Queen Mode’s promise, the ten Queen Mode standards, and what Queens can expect from the program.

Confirmed

Device-Free Zone Policy

How device-free training periods work, the approved exceptions, and how families reach a Queen urgently.

Confirmed

Attendance & Authorised Collection Policy

Attendance expectations, authorised collection, independent departure, and the escalation processes for non-arrival and late collection.

Confirmed

Complaints, Feedback & Dispute Resolution Procedure

How to raise a concern, how complaints are handled, and how matters are resolved or escalated.

Confirmed

Digital Communication & Social Media Policy

Approved communication channels, social media rules, emergencies, and how breaches are reported.

Confirmed

Privacy and terms

Privacy Policy

What personal information may be collected, why it is used, when it may be disclosed, and how to request access or correction.

Confirmed Subject to legal and operational review before publication.

Terms & Conditions

Parent or Guardian, Queen and program responsibilities, risk acknowledgement, insurance, cancellation, consent and safeguarding provisions.

Confirmed

Forms

Queen Mode Registration Form

The complete registration form: Queen and Parent or Guardian details, program preference, goals, experience, health and safety, acknowledgements, consents and declarations.

TBC

Consent choices for photography and media, potential uses, safeguards and the consent record — captured in the application form.

Confirmed

Medical & Emergency Information Form

Emergency contacts, health and medical information, medical clearance and the declaration — captured in the application form.

Confirmed

Incident or Accident Report Form

The client-side incident or accident report: details, what happened, response and notification, witnesses, completion and acknowledgement.

Confirmed

Contact points

General and non-program enquiries: maddison@queenmode.com.au
Program matters: Mailbox TBC
Emergency: 000
Venue: TBC